Stellenangebot Customer Service Coordinator

Firma: Keysight Technologies Deutschland GmbH

Ort: 71034 Böblingen - Baden-Württemberg

Branche: Großhandel mit sonstigen Ausrüstungen und Zubehör für Maschinen sowie mit technischem Bedarf

Aufgaben

Integrated in the DACH Local Response Team located in Boeblingen office, the candidate will support Keysight customers / business partners through deep E2E process knowledge, excellent customer relationships , uncompromised integrity whilst Operational Excellence and contribution to Customer Success are key success factors.

In a small team of experts, the candidate will focus on Customer enquiry qualification and correct end-to-end customer support: timelines and quality will be key factor for Keysight and Customer success.

This position requires high energy and a good attitude/teamwork to drive effective problem resolution. Strong customer focus and flexibility to adapt to new processes and organizations changes, are also key success factors.

The candidate will be mainly responsible to manage customers located in Germany.

Experience in customer facing environment will be preferable.

Responsibilities include:

- Serve as the main point of contact for customers, sales representatives, service teams, and partners, handling pre-sales and post-sales inquiries via phone and email.
- Qualify customer inquiries to ensure they are directed to the appropriate team for resolution.
- Assess and assign sales leads to the relevant sales teams for further action.
- Apply established policies, procedures, and best practices to resolve customer issues effectively.
- Identify additional customer needs and escalate complex queries to the appropriate team when necessary.
- Maintain accurate records of all customer interactions and resolutions in the company system.
- Proactively gather customer feedback and identify potential business opportunities.
- Manage customer supplier registration and respond to questionnaire requests.
- Identify areas for process improvement and contribute to enhancing service efficiency.

Qualifications:

- At least 2 years of relevant experience at this level.
- Language requirements: Native German speaker with fluent English; proficiency in another European language is a plus. 
- Requires previous experience in customer facing environment.
- Excellent Communication skills, verbal and written.
- Strong Customer Care attitude.
- Ability to work in a demanding multi-tasking environment.
- Planning and ability to escalate issues appropriately.
- Teamwork attitude in dynamic company.
- Able to take initiative when the situation demands.
- Customer Service

Kontakt

• Ansprechpartner:
• Bewerbungsunterlagen: Lebenslauf, Zeugnisse
• Telefon: --

Details

• Quelle: BA
• Kennziffer: 10001-1001179146-S

Jobs in der Nähe

• ServiceNow Consultant (m/w/d) Customer Service

  SEC Service Enterprise Consulting GmbH
  in Walldorf, Baden (69190) - Entfernung: 76 km - Relevanz: 341

• Customer Service Agent (m/w/d) – Inbound

  ShaarConsulting
  in Leinfelden-Echterdingen (70794) - Entfernung: 27 km - Relevanz: 314

• Customer Service (m/w/d)

  Leasotec GmbH
  in Horb am Neckar (72160) - Entfernung: 39 km - Relevanz: 314

• Customer Service​ (m/w/d) TZ

  SYNERGIE Personal Deutschland GmbH
  in Karlsruhe, Baden (76227) - Entfernung: 64 km - Relevanz: 312

• Customer Service Manager (m/w/d)

  PLSH GmbH
  in Güglingen (74363) - Entfernung: 41 km - Relevanz: 305

• CUSTOMER SERVICE MITARBEITER (M/W/D)

  PeDiMa Süd GmbH
  in Leinfelden-Echterdingen (70771) - Entfernung: 21 km - Relevanz: 303

• Customer Service International (m/w/d)

  Actief Personalmanagement GmbH
  in Waghäusel (68753) - Entfernung: 79 km - Relevanz: 302

• Customer Service Specialist / Speditionskaufmann im Kundenservice (m/w/d)

  DSV Solutions Overhead GmbH
  in Neuenstadt am Kocher (74196) - Entfernung: 72 km - Relevanz: 301

• Customer Service, Purchaser & Office Manager/in (m/w/d)

  ReOss GmbH
  in Filderstadt (70794) - Entfernung: 27 km - Relevanz: 300

• Customer Service Export - Schweiz (m/w/d)

  Eickemeyer Medizintechnik für Tierärzte KG
  in Tuttlingen (78532) - Entfernung: 79 km - Relevanz: 300

• Mitarbeiter Customer Service (m/w/d)

  SOCCO Leonberg GmbH
  in Stuttgart (70173) - Entfernung: 25 km - Relevanz: 284

• Mitarbeiter im Customer Service (m/w/d)

  AMADEUS FIRE AG
  in Ludwigsburg, Württemberg (70191) - Entfernung: 29 km - Relevanz: 283

• Mitarbeiter Customer Service (m/w/d)

  Friedrich Binder GmbH & Co. KG
  in Mönsheim (71297) - Entfernung: 22 km - Relevanz: 282

• Mitarbeiter Customer Service - Logistik (m/w/d) 3750 Euro/Monat in Nürtingen

  mi FACHpersonal GmbH
  in Nürtingen (72622) - Entfernung: 41 km - Relevanz: 280

• Mitarbeiter Customer Service (m/w/d)

  KROMI Logistik GmbH
  in Aichwald, Schurw (73773) - Entfernung: 46 km - Relevanz: 280

Weitere Stellenangebote